Policies

Website Accessibility Statement

Heartland Credit Union promotes accessibility, diversity and inclusion and it is our goal to permit all of our members to successfully gather information and conduct business through our website, online banking and mobile banking platforms, and other technology.

We strive to make our website and other digital technology accessible and continuously work on accessibility improvements. Whether you are using assistive technology like a screen reader, a magnifier, voice recognition software, or switch technology, it is our goal to make your use of HCU’S website and other digital tools a successful and enjoyable experience.

We recommend using the most current versions of computer-based assistive technology applications and browsers. There are easy-to-use controls for adjusting the size and colors of content on a web page. There are no ideal content size or color combinations for all users. By using the controls provided by your browser, you can personalize the content presentation to suit your needs. Keeping browsers updated will ensure that you have the most options available for accessibility. Newer browsers may provide more display options to make content accessible, and may work better with assistive technology. Please visit individual manufacturer sites for information about how to obtain assistive technology or browsers. Also, local and state agencies or non-profit groups in your area may be able to help you obtain assistive technology.

HCU welcomes feedback on future initiatives for accessibility of this website and our other digital platforms. We encourage anyone who wants to discuss the manner in which we provide goods and services to people with disabilities, has questions about our accessibility standards, or has problems accessing our website (including linked third party websites) or using any of our other digital tools to contact us by phone at 1-800-397-9595 or in writing at Heartland Credit Union, 2213 West White Oaks Drive, Attn: Marketing Department,  Springfield, IL 62704. We will work with you to provide the information or item(s) you seek through a communication method that is accessible for you, such as communication through telephone support.

Social Media Policy

We welcome member and non-member participation as a means of sharing experiences, suggesting improvements, and contributing to conversations. We have established terms of use regarding our social media sites, including Facebook, Twitter, LinkedIn, and YouTube.
To ensure exchanges that are productive, informative

Heartland Credit Union's Social Media Policy

Privacy Policy

Heartland Credit Union is committed to providing you with competitive products and services to meet your financial needs, which necessitates that we share information about you to complete your transactions and to provide you with certain financial opportunities. In order to do so, we have entered into agreements with other companies that provide either services to us or additional financial products for you to consider. To protect our members’ privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell to other third parties the information we provide to them. You can be confident that your financial privacy is the top priority of this credit union. This privacy notice explains how we collect, use and safeguard your personal financial information.

To view a copy of Heartland Credit Union's Privacy Policy, please click the link below.

Heartland Credit Union's Privacy Policy

Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government

How are your accounts insured?